FAQs

You Asked, We Answered

When will my item be dispatched?

The estimated dispatch time is indicated for each item on the product webpage.
This ranges from 1-3 business days for smaller items to 1-7 business days for larger items.

What is the delivery time?

For deliveries, we use Australia Post (Parcel Post) services. You can choose between Standard and Express service.  


The estimated time for Standard Parcel service can be found at:

https://auspost.com.au/business/shipping/domestic-shipping/parcel-post


The estimated time for Express Parcel can be found at:

 https://auspost.com.au/business/shipping/domestic-shipping/express-post

Can I pick up the items myself?

Of course! We are located in the beautiful area of Yarra Valley – please contact us on woodartvalley@gmail.com to arrange a suitable time.

What is the delivery cost? 

We offer several delivery options: 

Pick Up (Launching Place, VIC) - FREE

Standard Parcel Post (Australia Post): Rate by Weight 

Below 0.5 kg: $9.45 

0.5 - 1 kg: $10.95

1 - 3 kg: $15.75

3 - 5 kg: $17.95

5 - 10 kg: $28.20

Express Parcel Post (Australia Post): Rate by Weight

Below 0.5 kg: $12.65

0.5 - 1 kg: $16.10

1 - 3 kg: $19.20

3 - 5 kg: $24.95

5 - 10 kg: $64.70

Do you accept bulk orders?

Yes! For bulk orders (>20 of any candle holders or rustic home decor items), please contact us at woodartvalley@gmail.com – we will provide you with a tailored quote, an estimated dispatch time & discuss the best delivery option.

Do you sell gift cards?

We don’t have gift cards as general item in stock – however, we are happy to organise an individual gift card for you.


Please contact us at woodartvalley@gmail.com to discuss the details (amount, valid until date, personalised look, date by which you need it, etc.).

What are your payment options?

For delivery options we accept card payments (Visa, MasterCard, Maestro, Visa Electron Amex, ChinaUnionPay, Jcb, Diners). Afterpay is also available. 

For pick up options - you can choose between paying in advance by card or cash payment upon pick up. 

 

Are the candle holders safe?

All our candle holders are safe to use and tested. 

 

Product Safety Australia regularly issues warns against combustible candle holders that ignite when exposed to heat of burning candle and pose a fire risk. These are usually cheap, plastic candle holders from overseas. 

We test each type of a candle holder that we make by burning a candle from start to finish. For tea light candle holders we use a standard tea light candle holder and burn it until finish (approx. 5 - 6 hours). For pillar candle holders we use a 7 cm tall pillar candle holder and burn it from start to finish (>10h). We test each product at least 3 times.  

None of our candle holders ignite (or even heat up) during usage.

 

Never leave burning candles unattended.

 

ALWAYS use a metal tea light container when burning candles in a wooden candle holder.

What are the candles made of ?

All our candles are made with 100 % Australian products: natural soy wax, lead-free cotton wicks, organic fragrance & colour products. 

All these products are organic, vegan friendly & free of heavy metals and developed in an animal cruelty-free way. 

All candles are entirely handmade using small batch technique, hand-poured and manually detailed. They are cured for 14 days.  

 

What are the candle safety recommendations ?

We recommend to always apply the following candle safety rules: 

  • Always keep a burning candle within sight.

  • Never leave a burning candle unattended. 

  • Always use a holder designed for candle use.

  • Burn the candle only on stable, heat-resistant surface.

  •  Keep the burning candle away from flammable objects.

  • Keep the candle away from children and pets .

  • Never move a burning candle.